Communication is the single most important factor to good project management. The skills you'll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict and practice ethical principles during the entire project management process.

Event: PMI-SOC

Presenter: Michelina DiNunno

Title: Communication Essentials for Project Managers

Synopsis:
Communication is the single most important factor to good project management. The skills you'll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict and practice ethical principles during the entire project management process.

What You'll Learn:

• Essentials of communication theory
• Core communication skills in various situations for maximizing desired outcomes
• Strategies to better assimilate verbal information
• Communicate clearly and appropriately with greater confidence
• Expand your influence with your project peers
• Identify and apply important listening habits
• Aids to improve the communication flow and overcome barriers within the project world

Who Needs to Attend:

• People interested in developing their communication skills within the project environment
• Project managers and IT project managers
• Project coordinators, analysts, leaders, team members, and stakeholders
• Team leaders
• Product managers

Prerequisites:
There are no prerequisites for this course.

Course Outline:

1. Interpersonal Communication: How to Communicate More effectively as a Project manager

• The Communication Loop
• Filters and Barriers
• The Interpersonal Gap
• Active Listening

2. Influence Influences on a Project Manager

• Influence Styles
• Power and the Project Manager
• Definitions

3. Effective Teams

• eam Roles
• Stages of Project Team Development
• Forming
• Storming
• Norming
• Performing
• Deforming
• Team Process and Functional Teams

4. Conflict

• What is Conflict?
• Constructive Conflict vs. Destructive Conflict
• Conflict Reactions to Avoid
• Conflict Resolution Techniques
• Staying Calm in Conflict Situations

5. Using Communication Tools Effectively

• What is virtual communications?
• Keys to virtual communication success
• Communication technologies

Note:
Global Knowledge will include all material and hand outs for this specified group and register the Professional development Units with PMI. (5 PDU's)

This workshop will be limited to 25 attendees.

Bio:

Michelina DiNunno is a management professional with extensive experience building high performing teams, leading organizational change initiatives and championing continuous improvement. She has led large-­‐scale projects in various capacities including project sponsor, program manager, requirements lead, and solution owner. Michelina has built and managed distributed teams and worked on special assignment to help build a new team focused on enterprise analysis, Lean IT and Agile Transformation initiatives. 
Michelina brings a wealth of experience, enthusiasm, leadership and project knowledge to each classroom event. She has been working with Global Knowledge for 3 years and has developed business analysis, agile and communication courses. Michelina has worked with Global Knowledge clients in various industries including healthcare, insurance, logistics, banking, manufacturing and consulting. 

Agenda:
8:30 AM - Coffee and Registration
9:00 AM - Workshop
12:00 PM - Lunch (card will be provided for Longo’s Lunch bar on Bloor)
1:00 PM - Workshop
3:00 PM - Workshop Ends

Fees (subject to HST)

PMI-SOC Members (please login prior to registering) - $265.50
PMI Members (please login prior to registering) - $318.58
Non-Members and Guests - $371.68

PDUs: 5.0

PMI-SOC & Global Knowledge:
The PMI, Southern Ontario Chapter and Global Knowledge have successfully partnered together to offer a 1 day hands on workshop for the Project Management community. This training event was inspired by both groups to help support and develop the skills of the PM community with convenient Saturdays in mind.

Who is Global Knowledge?
Global Knowledge is the worldwide leader in IT and business skills training. We deliver via training centers, private facilities, and the Internet, enabling our customers to choose when, where, and how they want to receive training programs and learning services.

Our business skills courses feature project management, ITIL, people management, and business analysis. Our more than 1,500 courses span foundational and specialized training and certifications.

Link to the GK website: www.globalknowledge.ca

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Cancellations must be received by 5:00 pm, 5 business days before the event and must be sent in writing by email to events@soc.pmi.on.ca. There will be a 20% administration fee charged for cancellations, subtracted from the refund. Cancellation/refund requests will not be accepted less than 5 business days before the event. However, substitutions are welcome. Please let us know by 12:00 noon the day before the event of the person you wish to substitute by emailing events@soc.pmi.on.ca .

Photography & Filming: Photographs, audio, and video are sometimes captured during PMI-SOC events. By registering, attendees hereby grant PMI-SOC and its representatives permission to photograph and/or record them at events, and distribute (both now and in the future) the attendee's image or voice in photographs, videotapes, electronic reproductions, and audiotapes of such events and activities.

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