Synopsis:

Telecom retail was one of the first responders to face the challenges posed by the pandemic and changed the way companies interacted with their customers. The approach taken was remodeling the selling process. Some solutions included social distancing in stores, rearranging store layouts, payment device workarounds, etc. The future of telecom retail is an evolving customer experience. Customers will have the chance to make purchases and returns without any boundaries.

In the Canadian Online Events (CoE) series, you will have the opportunity to hear from Glentel Inc’s President & CEO, Ravi Nookala. This talk will cover Ravi Nookala’s journey in the sector. He will also illustrate how the organization’s operational efficiency and exceptional customer experience positioned Glentel Inc. as a leading connected retailer in the Canadian telecommunication industry.

Learning Objectives:

• How does stakeholder engagement help to navigate through changes?
• How did project management facilitate the company to become a leader in the industry?
• Where does retail telecom stand when it comes to project management methodology?
• What are the specific challenges in telco project management?

Agenda:

6:30pm - 6:45pm | Opening Remarks and Introduction
6:45pm - 7:30pm | Interview with Ravi Nookala

7:30pm - 7:50pm | Moderated Session - Audience Q&A

7:50pm - 8:00pm | Closing Remarks

Fees:

(Subject to HST)
PMI Toronto Members (login prior to registering) - Free

Non-Members and Guests - $10.00

PDUs:

1.0 (Leadership)

Speaker:

Ravi Nookala

Ravi Nookala is the President & CEO of Glentel Inc. a company jointly owned by Bell Canada and Rogers Canada. He was selected as one of the ‘Top 25 CEOs in Canada in 2019, (by the Glassdoor Employee choice award). Ravi Nookala is an innovative C-suite leader, globally recognized for transforming and developing successful business entities through a blend of vision, strategy, stakeholder management, and iterative execution resulting in increased revenue, market share, shareholder value, and profits across North American and International markets.

With over 30 years of International experience across U.S.A., Canada, Middle East and Indian subcontinent, he contributed immensely to the global success of Sony, between 1991 to 2016.

Prior to joining Glentel, he served as President of Sony Mobile Communications (U.S.A.) Inc., based in San Francisco U.S. During his tenure at Sony Mobile, he played a critical role in the seamless integration of devices and content by enhancing partnerships with other Sony group companies i.e. PlayStation, Movies & Music. This initiative has manifested in a slew of product offerings that have helped in new partnerships with Mobile Carriers and increasing consumer acceptance of Sony’s mobile & gaming devices.