Synopsis:

We all encounter difficult people in the workplace. We may be that way ourselves from time to time. How effective you are at dealing with difficult people has a direct impact on how successful you become and can affect your job advancement, your relationships, your overall confidence and even your health. This webinar defines actions that you can employ to stay in control. Stuff’s going to happen but you don’t have to accept being the victim. You have choices.

Learning Outcomes:

• Identify actions to take in dealing with difficult people
• Receive an exercise template to help you learn from past situations
• Receive a handy one-sheet takeaway that lists actions you can take in dealing with difficult people

PDUs:

1.0 (Business Acumen)

Agenda:

6:30 PM - Welcome & Opening

6:35 PM - Presentation Begins

7:35 PM - Q&A

7:55 PM - Closing Remarks

8:00 PM - Conclude

Registration Deadline:

Registration closes on Thursday, March 21 2024, at 6:30 p.m.

Fees:

(Subject to HST)

PMI Toronto Members (login prior to registering) : $5.00

Non-Members and Guests: $20.00

Presenters:

Neal Whitten, PMP

Neal Whitten, PMP, is a consultant, trainer, mentor, speaker, and author in the areas of power skills and leadership, project management, team building, and employee development. He is the author of eight books, has written over 150 articles for professional magazines, and was a contributing editor of PMI’s PM Network® magazine for over 15 years. He has presented to thousands of people from across hundreds of companies, institutions, and public organizations worldwide. Neal has been a Project Management Professional (PMP)® since 1992.