Frequently Asked Questions (FAQs)

Please use the button below to register for your membership:

The enrollment process will take approximately 10 to 15 minutes to complete. Please click on the registration button below.

If you are an existing GoodLife member, please have your Member Number or barcode (on your keytag) handy. If you are also registering family members, please have their information available before beginning the process. GoodLife will send you a copy of your membership agreement electronically after you’ve completed the online registration process.

During the registration process, you will be prompted to create a GoodLife account, that you can use to log into goodlifefitness.com. If you have not logged in since October 2019, you will need to create a new password.

If you pay in full for your membership, an email will be sent to the personal email you used upon enrollment. You’ll receive this email 35 days prior to your expiry date, provided you have not unsubscribed to GoodLife emails. When you receive this email, please click on the button below to renew. Please note that your renewal cannot be completed more than 35 days prior to your expiry date. 

If you pay bi-weekly for your membership, you will not receive any notification. Your membership will automatically continue on a month-to-month basis.

The paid in full membership is a 12-month commitment and cannot be cancelled. The bi-weekly is a no-commitment membership and can be cancelled at any time with 30 days’ notice. This can be requested at the club or through our Corporate Member Experience Department at 1-800-287-4631.

Membership holds are not permitted for the paid in full option.

If you have a bi-weekly membership, you may place your membership on hold for a maximum of 6 months for a fee. Please contact the club or our Corporate Member Experience Department at 1-800-287-4631.

A benefit of the Corporate Membership Program is the ability to add eligible family members to your Corporate Membership as long as they are 12 years-of-age or older. You must register yourself into the GoodLife Fitness Corporate Program before you can register your family members. All payments for family member Corporate Memberships – including any added amenities (such as lockers, Hot Yoga, etc.) – will be withdrawn from your bank account or for paid in full, the additional memberships will be paid by credit card. Upon adding a family member, you will see the maximum number of eligible family members for your program.

Yes. If you are transferring into this Corporate Membership Program, GoodLife will waive the $99 membership buyout fee. You will need to register for the new  Corporate Membership offer online and complete the appropriate section with your existing membership details (your existing membership number or key tag barcode number so that we can automatically update your membership with your new corporate rate). Please continue to use your existing key tag.

No, your payment information will be updated to the new corporate rate automatically and will be withdrawn on your current payment schedule through the bank account information you provided previously. This can take ten business days to process. If you see more than one payment withdrawn at the old (non-Corporate) rate, please contact corporateprograms@goodlifefitness.com or 1-800-287-4631.

I am a brand New GoodLife Member…
If you are a new GoodLife Fitness Member, your new membership key tag will be available at any GoodLife Fitness Club immediately after registration. Simply visit your Club of choice and mention you are there to pick up your new key tag. You will be required to show photo ID when you pick up your key tag.

I am an existing GoodLifeMember (club or corporate)…
If you are an existing GoodLife Fitness Member and already have a GoodLife key tag, you can continue to use the Club as normal. Your current key tag can still be used and no signature will be required at front desk.

I am a New GoodLife Member…
Payment is through a pre-authorized bi-weekly deduction from your personal bank account, or you may select to pay in full by credit card.

I am an existing GoodLife Member…
You may continue to pay through a pre-authorized deduction from your personal bank account and we will match your current payment schedule with the updated rate or you may choose to pay in full via credit card.

The minimum age to join GoodLife is 12 years old. If your family member is below the age of majority for your province, we require a parent or legal guardian to sign.

Your GoodLife Fitness membership will give you access to 250+ GoodLife Fitness clubs as well as short term access to 24 Hour Fitness. For more information, please visit a club near you.

Yes. Towel Service is included in your membership, however not every GoodLife location offers Towel Service. Please ask a friendly Associate at your Club if they offer Towel Service.

Yes, squash is included in your membership. Please click on the button below for more information on these squash locations.

GoodLife Fitness offers Personal Training at an additional cost. Please speak with an Associate at the club for details.

Yes you can! These services cannot be added through the online Corporate Membership tool or Corporate Wellness Office, but rather, are instead added and processed directly at the Club. As the Primary Member, you will be responsible for any additional amenities and services – such as Hot Yoga, lockers, etc. – that are added to your membership. Any family members you have registered under the Corporate Program must be present when these types of services are being added to their membership under the Corporate Program. Please click on the button below for a list of our Hot Yoga locations.

If you paid in full for your membership, your membership will remain active for the balance of your pre-paid term and you can continue to use the club. If you pay bi-weekly, your membership will automatically be changed to a no-commitment preferred rate of $25 bi-weekly plus tax. Towel Service will be removed from your membership.

In the event that your company no longer offers this program, or if you are no longer eligible to participate, GoodLife Fitness will automatically update all Memberships associated with your account to a no-commitment preferred rate of $25.00 plus taxes, payable bi-weekly. Any amenities that were added onto each Membership will continue at their regular rates. You can cancel or inquire with our Member Experience Team (1-800-287-4631) about other Membership options that are available at any time without a buyout fee. This no-commitment preferred rate does not include Towels; please visit a Club if you want to add Towels onto this Membership.

Your Corporate Membership will continue to be paid by pre-authorized payments on your current payment schedule for as long as you are eligible under the Program terms or until you choose to cancel. There will be no renewal action required. If you have selected a Paid-In-Full Membership you will need to renew through the online link prior to expiry to avoid service interruption.

If you are experiencing technical issues with the site and are unable to complete your Membership registration, please contact the Corporate Member Experience Department toll-free at 1-800-287-4631.

Please contact corporateprograms@goodlifefitness.com or 1-800-287-4631.